Terms & conditions

Terms and Conditions

Welcome to ALFA Mabati Factory Ltd.

Welcome to ALFA Mabati. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

If you do not agree with any part of these Terms, kindly refrain from using our website or services.

1. Definitions

Throughout these Terms and Conditions:

  • “Company,” “We,” “Us,” or “Our” refers to ALFA Mabati.

  • “User,” “Customer,” or “You” refers to any individual or organization accessing our website or purchasing our products/services.

  • “Website” refers to ALFA Mabati.

  • “Products” refers to roofing sheets, accessories, steel products, and related solutions offered by the Company.

2. Use of the Website

By using this website, you agree that:

  • You are at least 18 years old or using the website under parental/guardian supervision.

  • You will provide accurate and truthful information when making inquiries or purchases.

  • You will not misuse the website for unlawful, fraudulent, or harmful activities.

  • You will not attempt to disrupt or compromise the security or functionality of the website.

We reserve the right to suspend or terminate access to users who violate these Terms.

3. Products and Services

ALFA Mabati specializes in KEBS-certified roofing products and related construction solutions.

While we strive to ensure all product descriptions, images, specifications, and pricing are accurate:

  • Product colors may vary slightly depending on screen displays.

  • Availability of products may change without notice.

  • Specifications and pricing may be updated periodically.

  • Custom orders may require additional production timelines.

We reserve the right to modify or discontinue products without prior notice.

4. Pricing and Payments

  • All prices displayed are in Kenyan Shillings (KES) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • Orders may require partial or full payment before processing.

  • We reserve the right to refuse or cancel orders due to pricing errors, stock limitations, or suspected fraud.

Accepted payment methods may include:

  • Bank transfers

  • Mobile money payments

  • Cash payments

  • Approved digital payment methods

5. Quotations and Estimates

Any quotation provided by ALFA Mabati is valid only for the period stated in the quotation.

Estimates are based on information provided by the customer. Changes in measurements, product selection, transport costs, or market conditions may affect final pricing.

6. Delivery and Installation

We provide nationwide delivery across Kenya.

Delivery timelines are estimates and may be affected by:

  • Weather conditions

  • Road accessibility

  • Product availability

  • Third-party logistics delays

Customers are responsible for ensuring accurate delivery information.

For installation services:

  • Site readiness is the responsibility of the customer.

  • Delays caused by unsafe or inaccessible sites may attract additional charges.

Risk for delivered goods transfers to the customer upon delivery and acceptance.

7. Returns and Refunds

Returns or exchanges may be accepted under the following conditions:

  • The product is defective or damaged upon delivery.

  • Incorrect items were delivered.

  • The return request is made within the specified return period.

Custom-made or cut-to-size products may not qualify for returns unless manufacturing defects are confirmed.

Refunds, where applicable, will be processed through the original payment method within a reasonable timeframe.

8. Warranties

We aim to provide high-quality, durable roofing products.

Applicable manufacturer warranties may apply to specific products. However:

  • Improper installation

  • Misuse

  • Unauthorized modifications

  • Poor maintenance

  • Extreme environmental conditions

may void warranty coverage.

Customers are encouraged to follow recommended installation and maintenance guidelines.

9. Intellectual Property

All website content including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Text

  • Designs

are the property of ALFA Mabati unless otherwise stated.

You may not reproduce, distribute, or use any website content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

ALFA Mabati shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Construction delays

  • Third-party contractor errors

  • Website interruptions or technical issues

Our total liability shall not exceed the amount paid for the relevant product or service.

11. Third-Party Links

Our website may contain links to third-party websites or services for convenience.

We are not responsible for:

  • Third-party content

  • Security practices

  • Accuracy of information

  • External website operations

Users access third-party websites at their own risk.

12. Privacy

Your use of our website is also governed by our Privacy Policy outlined below.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of Kenyan courts.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

ALFA Mabati
📞 +254 709 100 470
📧 sales@alfamabati.co.ke
📍 Northern Bypass Near KU Referral Hospital Opposite Total Petrol Station, Ruiru, Kenya

Privacy Policy

Introduction

ALFA Mabati respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Billing information

Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Website usage statistics

  • Cookies and tracking data

2. How We Use Your Information

We may use collected information to:

  • Process orders and inquiries

  • Provide customer support

  • Deliver products and services

  • Improve our website and customer experience

  • Send quotations and order updates

  • Communicate promotions or product updates

  • Prevent fraud and enhance security

  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze traffic and visitor behavior

  • Enhance user experience

Users may disable cookies through browser settings, though some website features may not function properly.

4. Information Sharing

We do not sell or rent your personal information.

However, we may share information with:

  • Delivery and logistics providers

  • Payment processors

  • Service providers assisting website operations

  • Government authorities where required by law

All third parties are expected to maintain confidentiality and data security.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your information, no online transmission or storage system can be guaranteed 100% secure.

6. Data Retention

We retain personal information only as long as necessary for:

  • Business operations

  • Legal compliance

  • Customer support

  • Record keeping purposes

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

  • Object to certain data processing activities

Requests may be submitted through our contact details below.

8. Third-Party Services

Our website may contain links or integrations with third-party platforms.

We are not responsible for the privacy practices or content of external websites or services.

Users are encouraged to review third-party privacy policies separately.

9. Children’s Privacy

Our website and services are not intentionally directed toward children under 13 years of age.

We do not knowingly collect personal information from children without parental consent.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Legal requirements

  • Operational changes

  • Website improvements

Updated versions will be posted on this page with revised effective dates.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

ALFA Mabati
📞 +254 709 100 470
📧 sales@alfamabati.co.ke
📍 Northern Bypass Near KU Referral Hospital Opposite Total Petrol Station, Ruiru, Kenya